CUSTOMER SERVICE

Please visit the new ThemeGifts.com site for our current customer service information. The place for fine gifts and gift baskets!

Themegifts.com is dedicated to meeting our customer's needs. Please feel free to contact us with special requests or to give us feedback on both our products and our site.

We can be reached at any of the following e-mail addresses:

comments@themegifts.com
customerservice@themegifts.com
info@themegifts.com

Or give us a call toll free at 1-877-839-8998

ORDER TRACKING

ThemeGifts.com now offers the ability to track the progress of your UPS shipment online. Just visit our tracking page and enter your ThemeGifts.com order number. 

RETURN POLICY / SATISFACTION GUARANTEE

If you are not satisfied with your purchase for any reason, you may return it within 30 days of delivery for a full refund or credit less shipping & handling charges. Some restrictions do apply: 

• Coffee makers and appliances that have been used may only be returned for credit toward another similar machine and must be returned within 15 days of receipt. 

• Not all electric shavers are a perfect match for every man's skin. New Grundig and Panasonic electric shavers have a 30 day trial period. If you are not satisfied after use, you may return the razor within 30 days for full refund less shipping and handling charges. This policy does not apply to re-furbished shavers. Call or email us for return instructions. Panasonic shavers and pore cleansers must be returned to Panasonic for refund. Details are included in each box.

• All returns MUST include original boxes, packing material, accessories, manuals and "free gifts with purchase". If "free gift with purchase" items are not returned with the item, the retail price of those items will be deducted from the refund amount.  

• Refunds for returns will be applied to the purchaser's credit card. 

• For items damaged in shipping, contact the carrier. 

• You must receive a return authorization number before sending any merchandise back. Please email us at returns@themegifts.com for a return authorization number and shipping instructions, or call at 877-839-8998. 

• Items returned without an authorization number or not meeting the above criteria are subject to a 15% re-stocking fee.

• Christmas Returns: We understand that many shoppers like to buy early for Christmas. Christmas gifts purchased after October may be returned until January 20th or within the normal 30 day period, whichever is later. 

At ThemeGifts.com,  we respect your privacy. We will not sell or distribute your name and contact information to outside parties. ThemeGifts.com also features secure online ordering to protect your private information. Occasionally we will send information regarding special offers or new products from our stores. If at any time, you would like to be removed from our mailing list, simply let us know by sending an email to customerservice@themegifts.com

Problems Ordering?: In most cases, your ordering experience should be trouble free. If you do experience some problems placing an order, here are some common causes and solutions. 

• "While adding my first item to the cart I received an error message stating the page was not found"  - In order for the shopping cart software to work correctly, you may need to enter the site though the home page using either of the following URL's: http://www.themegifts.com or http://themegifts.com. If you enter our site through a search engine or a bookmarked page other than the URL's listed above, then the shopping cart may not be properly activated and a shopping cart id may not be assigned. We have added Java Script to each of our pages to prevent this from happening, but it may not work for all browsers. To solve the problem, simply re-enter the site through the home page using either URL listed above. 

• "I added items to my shopping cart, but when I went back to my shopping cart, the items were gone" - Each time you enter the site from the home page (http://www.themegifts.com or http://themegifts.com), you are assigned a new shopping cart id. As a result, your shopping cart will be emptied. To avoid this, once you have started shopping, do not return to the home page. Once in the site, you should only need to return to the elevator page to navigate the site. 

• "When submitting my order from the online order page, I received an error message." - This may happen if you left a required field blank on the order form. You should be prompted with a list of items that were incomplete.

Themegifts.com will ship to many locations. Currently, our shipping model will accommodate orders shipped to the contiguous United States only. To order products for shipment outside of the contiguous US, please call us toll free at 1-877-839-8998. Some products, such as chocolates which can melt in warm climates, have shipping limitations.

To determine the shipping cost of an item, add it to your shopping cart. We have created a shipping model that calculates shipping costs that are very close to the actual shipping costs for our wide range of product sizes and weights. To do this, every order begins with a base shipping charge, and an additional fee is added per item. You will notice that the total fee for shipping two identical items to the same address is less than twice the price of shipping one item.  

If an out of stock item is ordered, this item will automatically ship when it becomes available .  If an out of stock item is ordered with an available item,  your complete order will ship when the out of stock item becomes available.  If you wish to have the available item shipped separately, additional shipping charges do apply.  If  you wish to have the available item shipped separately, you can note this in the comment section at the time of your order.

Products are normally shipped in one to four business days. UPS ground shipments normally take six days or less to arrive anywhere in the contiguous US. However, UPS ground can take 10 days or more on rare occasions. To track the progress of your order, enter your order number on the tracking page. We reserve the right to ship via USPS at our discretion. Shipments via USPS can not be tracked from our tracking page. Shipments will normally register in the UPS system within 24 hours of pick up. If after a few days, your shipment can not be tracked, please contact us and we will be glad to give you an update on the shipping status.

Approximate UPS ground shipping times are displayed on the map below.